To return a product from an online order, you must submit a return merchandise authorization request.
At Irwin Ribera, we choose our products for their quality and craftsmanship. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’ll gladly offer you a refund within 30 days of delivery.
Any return shipping is the responsibility of the customer unless the item was damaged or defective upon arrival.
Please note that items shipped back to us without a return merchandise authorization (RMA) number will not be accepted. All items must be returned in their original (unused) condition enclosed in the original packaging. We cannot accept returns on items damaged through normal wear and tear.
If you need to return an item that was included as part of our free shipping promotions, the refund you receive will be for the item price minus the standard shipping cost for that piece. Standard shipping costs are based on item prices as outlined within our shipping information: https://www.irwinribera.com/shipping-policy
We ship items that conform to the samples we display on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product.
Our limited warranty does not cover:
- normal wear and tear
- product variations
- defects or damage occurring due to, or following, product modification
- damage caused by misuse, abuse, or negligent treatment of merchandise
Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. This limited warranty provides your exclusive remedy for any defective product.
QUESTIONS? NEED HELP?
Contact us at 866-341-2348 or firstname.lastname@example.org and we are happy to assist!