Delivery times shown below are for in-stock merchandise only. If an item you’ve ordered is not in stock it will be reflected on your order confirmation.
You will receive tracking information once your order has shipped.
Your order may ship in multiple packages as items become available. You will not incur additional charges for multiple shipments of the same order.
Currently, we do not ship outside of the United States.
Charges shown below are based on the total value of merchandise per order. All shipping fees include handling, order processing, packaging, and transportation of items.
ALWAYS INSPECT YOUR ORDER
Be sure to always inspect all delivered items for damage, especially prior to signing (when applicable). Signature of receipt constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition.
Customers are responsible for all shipping, return, and restocking charges for any delivery that is refused. We shall not be liable for delay in shipment for any cause, nor shall any delay allow cancellation of any order after it has shipped or right to refuse delivery.
To return a product from an online order, you must submit a return merchandise authorization request.
At Irwin Ribera, we choose our products for their quality and craftsmanship. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’ll gladly offer you a refund within 30 days of delivery.
Any return shipping is the responsibility of the customer unless the item was damaged or defective upon arrival.
Please note that items shipped back to us without a return merchandise authorization (RMA) number will not be accepted. All items must be returned in their original (unused) condition enclosed in the original packaging. We cannot accept returns on items damaged through normal wear and tear.
If you need to return an item that was included as part of our free shipping promotions, the refund you receive will be for the item price minus the standard shipping cost for that piece. Standard shipping costs are based on item prices as outlined within our shipping information: https://www.irwinribera.com/shipping-policy
We ship items that conform to the samples we display on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product.
Our limited warranty does not cover:
Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. This limited warranty provides your exclusive remedy for any defective product.
QUESTIONS? NEED HELP?
Contact us at 866-341-2348 or firstname.lastname@example.org and we are happy to assist!
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