When you make a purchase on our website or through customer service, create an account, participate in a sweepstakes or contest or any other promotion, engage with us on our various social media platforms, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our website or our services. We also may receive personal information through the use of social media websites and services or from other sources.
Usage and Website Activity Information
When you visit our website, we may collect more information, including your internet service provider's address, the name of the website directing you, your clicks and activity on our website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our website more available and user-friendly to our customers.
We also gather customer information by reviewing purchases you make. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps us to continue to seek out products and designs that our customers will find desirable.
We engage with customers on various social media platforms like Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional - Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit - no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq - no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id - unique token, sessional
storefront_digest - unique token indefinite If the shop has a password, this is used to determine if the current visitor has access.
HOW WE USE YOUR INFORMATION
The personal information we collect is primarily intended to communicate with you, to offer better customer service, and to improve communications. The customer information is used to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders. We also use personal information to send you information about products, services, and promotions that we think will be of interest to you.
THIRD-PARTY SERVICE PROVIDERS
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
It is important to understand that with some companies, your information must be shared in order to receive their services.
For instance, when you order a certain item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your shipment.
UPDATE YOUR INFORMATION
Updating your contact information is quick and easy. Contact us via email at firstname.lastname@example.org or call us and let us know what information needs to be updated.
OPT-OUT OF MAILING LIST
To remove your name from our email contact lists, please follow the directions to unsubscribe at the footer of our emails.
PROTECTING CHILDREN'S PRIVACY
We adhere to a strict privacy code regarding children and do not knowingly accept personal information from any child under the age of 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies. California users under the age of 18 may request the removal of their content or information publically posted on the Website by e-mailing us at the appropriate brand’s customer service email address identified below. Please note that most of the user content that appears on our Website is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
LINKS TO SITES AND SERVICES
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
We take our customers’ personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our website.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact us at to complete your purchase.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.
PROCESSING IN THE UNITED STATES
Please be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. If you are located outside the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Websites or our services, you agree that the collection, use, transfer and disclosure of your personal information and communications will be governed by the applicable laws in the United States.
Customer Service Department
Monday - Friday, 8:30AM – 5:30PM PST
768 Turnbull Canyon Road
City of Industry, CA 91745