FAQS

PLACING AN ORDER

Customers can purchase products online by creating an account or using a guest checkout. We require full payment for the order, plus taxes and shipping costs (if applicable), prior to shipment.

If you have any questions about a product or the checkout process, you can contact us at 866-341-2348 or info@irwinribera.com.

CANCELING AN ORDER

Generally, orders take about 24 hours to process. At the time that an order is placed, you will receive an official sales order confirmation with availability and backorder dates. Notify customer service immediately if you wish to cancel an order. Please email cancellation requests to info@irwinribera.com. For immediate assistance, our hours of operation are from Monday to Friday, 8:30 AM PST to 5:30 PM PST.

If your order has not been shipped, we can cancel your order and refund your payment. If your order has already been shipped, you must return the purchased items before we can process a refund. All returns require a Return Merchandise Authorization (RMA) form.

For RMA requests, please see the Returns page for more information.

WHERE DO YOU SHIP?

We ship anywhere in the United States, including Alaska and Hawaii. At this time, we are not able to support international shipments or shipments to U.S. territories. Please see Shipping Information page for details on rates and policies.

SHIPPING NOTIFICATION  

You will receive tracking information via email once your order has shipped.

RECEIVING YOUR ORDER 

You should inspect all items for damage prior to signing. Signature of receipt constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused.

We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery.

Delivery may occur in multiple lots depending upon the availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments.

PRODUCT VARIATIONS

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We ship items that conform to the samples we display on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product.